Restaurant Gives New Meaning to “Social” Media
Imagine walking into a restaurant, creating and naming your own meal using an online application, ordering it on an iPad and then sharing it with your entire social network. I came across this story in the Wall Street Journal about a new restaurant chain that plans to do just that and had to share.
On July 6th, the New York City burger chain, 4food, will open its first of 11 planned locations where they will leverage the use of social media and web-based technologies to engage customers on a whole new level. The restaurant describes themselves as the new socially networked counter culture. And I think the idea is ingenious!
Customers have the option to receive personalized meal recommendations based on lifestyle and health goals entered into an online application. Or they can create custom meals, name and brand their creation and market it to their friends on Facebook and Twitter, right from the restaurant. When ordering from home, customers can create commercials on YouTube as well.
The custom meal creations and commercials will then be featured on a 240-square-foot media wall at the restaurant that will also stream Foursquare check-ins and tweets. Every time someone else orders one of the custom made creations, the creator receives a 25-cent store credit in their 4food account to be use toward future purchases.
The restaurant itself looks quite a bit like an Apple store and seating resembles bleachers and communal tables, emphasizing the idea of social networks and staff will take orders on iPads. Below are a couple of renderings to give you a look inside:


4Food is banking on the idea that by engaging customers through social media and getting them involved in the product development process, they will be inclined to spread positive word of mouth about the restaurant and about their own creations as they market them to friends in their social networks. The concept is a great one and if their food tastes as good, I believe they will have a winning combination.


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